Customer Testimonials

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Yelp Jul 6, 2019
 

To summarize, Longo Toyota is the best dealership in the metroplex and will have my business for a very long time.  The truly care about the customer and gave me the best service I've ever had. I went in to buy a used Toyota Tundra on a Wednesday afternoon.  Meghan Pate, the best salesperson ever, showed me the 2018 I had inquired about, but found an even better certified pre-owned 2019.  Meghan was very patient, knowledgeable, and made me feel extremely comfortable throughout the process.  We did the deal and I drove the truck home. On the way home, the engine started making a terrible tapping/banging noise.  It was terrible.  I immediately called Meghan, who asked if I was ok and if the truck would still drive.  We agreed that I could drive the truck back to Longo for them to take a look. As soon as I got back to the dealership I was greeted by Meghan and Vince Talplacido (Sales Manager).  They took a listen to the engine and had the truck sent back to service.  They apologized profusely, gave me a loaner, and told me they would call me the next day with what they found out. The next morning, I spoke with Vince.  He said the Service Manager stayed late and could not figure out the issue other than seeing metal shavings in the oil filter.  I didn't get his name, but I appreciated it.  Vince and I briefly discussed the next steps.  He asked if I could come back to the dealership, and he would take care of me. Back at the dealership, I was again greeted by Meghan and Vince who felt terrible about what had happened.  They told me they had a brand new version of the truck I purchased, and wondered if I was willing to test drive it and take it in exchange for the used one for just a few hundred dollars more (they GREATLY reduced the price of the new one). I agreed, and Meghan and everyone else got me through the paperwork that had to be done very efficiently - thanks Chad Weiner (Finance Manager).  I could tell they all had real concern about my experience and wanted to make everything right.  Even a Sales Manager who had nothing to do with the first deal came to speak with me and expressed his appreciation for my business and patience (James Brown).  Everything was finished.  Meghan sent me on my way again, thanking me and letting me know she would be there if anything came up. I can't fully express how impressed I am with Longo Toyota and my experience.  Thanks again to Meghan, Vince, and everyone else that made sure I was completely satisfied.  You will see me again for sure.

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Yelp Jul 5, 2019
 

customer service was great here! HUGE thank you to Edwin, Baz & Vince who gave great service to my brother & i while we were here. we left with a car & im so grateful! they were amazing. thank you fellas!

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Yelp Jul 5, 2019
 

We sold my fiance's Scion FR-S here and it was the easiest process ever! We went to other dealerships around the area (McKinney, Plano, Richardson, CarMax), but we ended up selling to Prosper because not only did they give us the best deal but also we just liked the guy we worked with, who is Tony Canale. He is very easy going, helpful, and friendly. He made sure to take care of my fiance's baby (the FR-S). The dealership itself is pretty new, I believe they just opened 2 years ago. The facility is clean, big, and has lots to offer. I liked how they had dedicated office spaces for customers that come in during work hours, and for me, they serve Otis Spunkmeyer cookies. Great service and cookies are enough for me to retain us as a customer. When we are ready to buy our next cars, we will definitely come back here. The only thing I will complain about is that there is no easy left turn when exiting the dealership along University Drive (I recommend exiting on the other side!) Thanks again Tony!

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Yelp Jul 1, 2019
 

Today was probably the best car buying experience we have ever had. Fantastic pricing with a military appreciation bonus! After going to several Toyota dealers today and dealing with the run around on pricing we made a call about a car we saw here. They said to come in and they would get us where we need to be, and they did!! Great service, great people. Big thanks to Aaron and Vince for making this the most painless car buying experience ever! The Organs

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Yelp Jun 17, 2019
 

Nick Mosher is awesome, yes I know Longo Toyota is one of the best dealers on the planet and Penske is legit as well, but Nick made the deal happen. He made the process super easy and I actually pulled the trigger early because of the ease. The dealership is top notch for sure however as always the sales person makes the difference. Nick is one of those guys you get mad at for working so hard and making you look bad. However as a customer you feel like it is valet service. Everything was done to perfection. From initial contact to pricing to finance it was super clean and efficient. My wife was super happy with Nick and when mamas happy the whole family is happy.

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Yelp Jun 11, 2019
 

This is my first experience with Toyota but the way Longo Toyota staff helped me with my circumstances and make it happened was amazing, I'm great full for their help. They worked around my needs, it was EXCEPTIONAL. Special thanks to Product Specialists Abu Aboutaleb and Financial Director Alex Burris who help me in this process.

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Yelp May 29, 2019
 

We are major Toyota fans. We have owned them for years. We are originally from SoCal, where we bought most of our Toyota vehicles from Longo in El Monte. For a number of reasons, moved to the Dallas area in 2010. We were delighted when they opened the Prosper location, and even more so to find that a couple of the service managers moved from that location. They continue with the incredible, friendly service in Prosper. We actually live 5 minutes from another dealership and there is nothing wrong with them. We just believe that Longo is the best! It is absolutely worth the extra drive!

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Yelp May 10, 2019
 

We go there for service. They treat my son who normally brings the vehicle in as an adult and take very good care of him. We just leased a 2020 Corolla from them and the process was fast, fun and fair. We'll definitely go back and recommend others to check them out for a good deal.

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Yelp Apr 23, 2019
 

I highly recommend Longo Toyota of Prosper. My salesman Abu was patient and professional with me while we worked on getting me a new to me Tundra. Along with the manager Vince, they were very friendly and professional. They both helped me tremendously in getting the truck of my dreams. Thanks y'all!

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Yelp Apr 17, 2019
 

I was on business travel, but needed some service while in North Texas.  These guys got me in with no appointment. 50k service, alignment and also took care of a minor preventive recall that I forgot about.  Took care of it all on short notice.  Business center facilities were great; quiet and great WiFi with free coffee, water and snacks.  Great customer service all around and lots of smiling faces. Service advisor was attentive, positive and professional.  Couldn't ask for more.

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