By far the best Toyota dealership I have ever dealt with! Trading in my 4Runner was quick and easy with no hassle. Nick Mosher, Chad in finance and the whole team at Longo Toyota were incredible to work with during our entire time at the dealership. If in the future we need to buy either a new or used vehicle, Longa will be our first stop! Thanks for a great car buying experience Longo and team!
This is our 11th car purchase and our best experience to date. The process was made so easy and Harvey was so thorough in explaining everything about the car to us. He even sent me pictures of the car when it arrived at the dealership for me. I will recommend Harvey and this dealership to my friends and family.
As I have moved around the country I have always had the manufacturers dealerships service all our families vehicles at a Penske dealership if I can find one within a 30-40 mile drive (it is worth it). I can unequivocally state that my experience at Longo Toyota of Prosper was not only the best Toyota experience I have ever had AND the best Penske experience I have ever had, it was the BEST experience at ANY dealership. Bar none. Chris Kite was part of what made that happen. He was courteous. Kept me updated as the service was performed and made sure I had everything i needed to wait at the dealership or provide a ride if I needed one. If I still ran customer service operations instead of being retired, I would steal him in a hot minute. The man deserves a raise. Seriously! (And no...I am not a relative.) I look forward to future business with Longo Toyota of Prosper.
Nothing but positive words for our great experience at Longo Toyota, specifically with Nick Mosher. He helped my daughter choose a 2019 RAV4, which she loves! Everyone at Longo was pleasant and professional.
We drove our 2014 Supercharged Tundra from Montana to Allen TX to visit grandchildren when a noise developed in the S/C front bearing. A warranty job to Longo Toyota in Prosper. They took us in the day we arrived and promptly removed the S/C and per protocol, submitted it to the S/C manufacturer for warranty service. The supercharger was badly damaged in shipment which necessitated an extended repair process. This and other events NONE OF WHICH WERE THE FAULT of Longo caused a forecast long delay at the warranty repair facility. Longo provided us a replacement vehicle at no cost to us so we could return to Montana and await the repair and return of the S/C. We were kept informed as to the status of the job and when completed we were immediately told. Longo Toyota went out of their way to ensure we had the best care during this event and are to be commended. Special thanks to Dakota, Billy and Kevin for their hard work in seeing this to a positive conclusion.
I recently purchased a vehicle from Longo Toyota and I have to say, it was the easiest car buying experience. Our salesman, Nicholas, was great. Not once did I ever feel pressured into buying a car, or pushed into buying a more expensive car (they get paid a flat commission on each car sale, not based on the price), and I never felt like I was getting ripped off on my trade in. I also purchased my car at a great price. Since it was marked down on the website compared to the lot price, they honored the price on the Internet. I would definitely recommend them to anyone looking to purchase a car.
My corolla was pampered, excellent service, Thanks Longo
The buying experience here was fantastic. As soon as you step foot inside the facility you can tell that this isn't your typical dealership. The original salesman I had an appointment with for a test drive was working with another customer when I arrived but he still came out to meet me and get me set up with another salesman David Maldonado. After the test drive David took the time to make sure all of the questions I had were answered. I never felt rushed or pressured to make any decisions. I decided to purchase the truck and the trade in process was great as well as the financial department which never tried to pressure me into purchasing anything. I'm very pleased with the entire process and the purchasing experience. This is my first Toyota but not my last. I'll recommend anyone looking for a no hassle customer oriented experience to make sure to check out Longo Toyota of Prosper!
From the minute I contacted David M. online, through the entire car buying process (including a trade in), to the financing with Kyle, this was THE smoothest, NO PRESSURE car buying experience I’ve ever had in my life. The service and friendliness cannot be overstated. I highly recommend Longo Prosper to everyone. Thank you guys for making me a lifelong customer.
Nick was quite helpful with my first car buying experience. He showed me multiple cars and was quite attentive to my needs. If you ever come to Longo, ASK FOR NICK! BYX brothers for life!